Privacy Policy

This Privacy Policy describes how Prix Pharmaceutica (Pvt) Ltd. (“Prix”, “we”, “us”, or “our”) may collect, use, store, and share information when you visit https://www.prixpharma.com, use our online forms, or otherwise interact with our public website.

This policy is general website guidance. It should be reviewed by the company’s legal adviser before final publication. Where applicable local or international privacy rules apply to our activities, we aim to handle personal information carefully and lawfully.

We may collect information that you provide directly, information collected automatically when you use the website, and information shared with us in connection with product quality, safety, recruitment, or business inquiries, as described below.

Depending on how you contact us, you may provide information such as:

• Name, organisation, role, and contact details (email, phone, address)
• Inquiry type, message content, and supporting documents you upload
• Distributor or partnership details
• Career application materials (CV, cover letter, and related information)
• Product complaint or pharmacovigilance details you choose to submit

When you visit the website, our hosting and analytics providers may automatically collect limited technical information such as IP address, browser type, device type, pages viewed, referring URL, and approximate timing of visits. This information helps us understand site performance and improve content. We do not use automatically collected data to provide veterinary advice.

The website may use cookies or similar technologies that are necessary for operation, security, or analytics (including tools such as Vercel Analytics where enabled). You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Cookie practices may be updated as our technology stack changes.

Where applicable, we may use information to:

• Respond to inquiries and provide requested information
• Support distributor, partnership, and commercial discussions
• Process document requests and product-related questions
• Review career applications
• Handle product complaints and safety-related reports
• Operate, secure, and improve the website
• Meet legal, regulatory, or quality system obligations where applicable

When you submit a product inquiry or request a document through the website, we use the details you provide to respond to your request and, where relevant, to route it to the appropriate internal team. Providing accurate contact information helps us respond efficiently.

Contact and distributor forms may collect business contact details and messages. We use this information to evaluate and respond to your inquiry. Submitting a form does not create a contractual relationship unless separately agreed in writing.

If you apply for a role or send recruitment materials, we may use your information to assess suitability, communicate about your application, and maintain records for a reasonable period where applicable. Please avoid including sensitive information that is not necessary for recruitment.

Information submitted through our pharmacovigilance channels may be used to assess, document, and follow up on suspected adverse events or product safety concerns, and to meet applicable pharmacovigilance and regulatory obligations. Please provide accurate details so we can evaluate the report appropriately.

Information submitted through our product complaint form may be used to investigate quality concerns, communicate with you where needed, and support our quality and regulatory processes. Complaint handling may involve sharing limited details with relevant internal teams or authorised service partners under appropriate controls.

Where applicable, we may process and retain information to comply with legal, regulatory, quality, pharmacovigilance, taxation, or corporate obligations, or to establish, exercise, or defend legal claims. Retention and disclosure in these contexts depend on the nature of the matter and applicable requirements.

We do not sell personal information. We may share information with trusted service providers who help us operate the website and process form submissions (for example, form handling, hosting, or analytics providers), subject to contractual or operational safeguards where applicable.

We may also share information when required by law, regulation, or lawful request, or when needed to protect the rights, safety, or property of Prix, our users, or others.

Our website and certain service providers may process information in countries other than the one from which you access the site. Where applicable, we take reasonable steps to ensure that transfers are handled carefully. Specific transfer mechanisms should be confirmed by the company’s legal adviser where required.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including operational, quality, safety, recruitment, and legal needs where applicable. Retention periods may vary by record type. Exact retention schedules should be confirmed through the company’s internal policies and legal review.

We implement reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure. Please contact us promptly if you believe your information has been compromised in connection with this website.

This website is intended for business, professional, and adult audiences involved in veterinary and animal health contexts. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us through the website, please contact us so we can take appropriate action.

The website may link to third-party sites (including partners and social platforms). Those sites have their own privacy practices. We are not responsible for the content or privacy practices of third-party websites. We encourage you to review their policies before providing personal information.

Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information we hold about you, or to object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity before responding. Some requests may be limited where legal or regulatory retention obligations apply.

If you subscribe to knowledge centre updates or similar communications, we may use your email to send relevant company or industry information. You may unsubscribe or ask us to stop marketing messages by contacting us. Operational or safety-related communications may still be sent where appropriate.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy, where permitted by applicable law. Material changes may be highlighted on this page when practical.

For privacy-related questions or requests, contact Prix Pharmaceutica (Pvt) Ltd. at info@prixpharma.com.

Head Office: +92 42 36283464 / +92 42 36363055
Manufacturing Plant: +92 42 35975322
Website: https://www.prixpharma.com
You may also use our Contact page.